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Frequently Asked Questions



What is Quik CloudVoice?

Quik CloudVoice is an enterprise-grade cloud-based communications system for voice, fax, text, and conferencing. Connect all of your employees wherever there's an internet connection to one phone system.

With CloudVoice, you'll never have to worry about phone system hardware, licenses, or upgrades. Save time and money, with reliable service and a predictable monthly bill, Quik makes business communication easy, affordable and dependable.

What are the benefits of Quik CloudVoice?
  • Make your phone system work for you.
    • Connect all of your employees wherever there's an internet connection to one phone system.
    • Connect multiple locations, add new users instantly.
    • Make changes to call routing online anytime, anywhere.
    • Bring your own devices or mobile phones
  • Never miss a call or fax.
    • Stay connected on-the-go.
    • Adjust call rules or forward your calls anywhere you go.
    • Get voicemails and faxes anytime, anywhere.
  • Easy, no surprises pricing.
    • Reduce operating costs and expenditure.
    • Unlimited means never worrying about going over your limit.
  • Worry-free maintenance and support.
    • 24x7 customer support.*
    • No on-premise phone system or PBX to manage or maintain.
What is a cloud-based (VoIP) phone system?

A cloud-based phone system is essentially a phone system that's reachable via the internet. This eliminates the need for on-premise phone systems and the costs associated with them.

Quik CloudVoice is hosted on multiple secure servers across the globe that appear as one "system".



How much does Quik CloudVoice cost?

Quik CloudVoice is billed per-seat with all-inclusive pricing for a predictable low monthly fee.

Quik CloudVoice, from Essential to Enterprise, includes unlimited calling and faxing anywhere in the US, Puerto Rico and Canada with the ability to manage your phone system anywhere, anytime. See our Pricing page for more information.

Is there a free trial for Quik CloudVoice?

Quik CloudVoice comes with a free 30-day trial period, so there's no risk trying out our services.

Phones and other hardware can also be returned within 30 days for a full refund (must be in good condition and have all original materials and accessories). For more information about the terms and conditions of phone and accessory purchases, please see our hardware terms of service page.

Is there a setup fee for Quik CloudVoice?

No. Initial charge is applied in full towards the first month's bill.

Is there a contract?

No contract required, cancel anytime. Phones and other hardware can also be returned within 30 days for a full refund (must be in good condition and have all original materials and accessories). For more information about the terms and conditions of phone and accessory purchases, please see our hardware terms of service page.

What are my payment options?

Currently, Quik accepts credit cards, wire-transfer, ACH and cashier's check.

Why is there an e911 fee?

On June 3, 2005, the Federal Communications Commission (FCC) mandated that all internet phone service providers interconnected to the public switched telephone network offer e911 as a standard element of their residential and business offerings.

What is the Universal Service Fund fee?

The Federal Universal Service Fund subsidizes telephone service in rural and low-income areas. On June 21, 2006, the FCC voted unanimously to require all interconnected Voice over Internet Protocol (VoIP) services that connect to the public-switched telephone network to contribute to this Fund (USF). This tax changes every quarter.

Is there a cancellation fee?

No. No contract, so no early termination fees. Contact our customer service team and we'll cancel service immediately or on a preferred date. This does not cover potential number porting fees if additional assistance is required for migration away.



Can I bring my numbers to Quik?

Yes. Transferring (porting) your existing local and toll-free numbers to Quik is easy.

  • Purchase Quik CloudVoice and select temporary numbers.
  • Afterwards, login to your account, goto Number Manager and click on 'Port a Number'.
  • Complete the form for each number you'd like to transfer.
    • We also recommend setting up your Quik CloudVoice phone system and forward your existing numbers to your temporary Quik numbers.
    • This ensures minimal downtime when porting numbers over to Quik.

The porting process takes approximately 2-4 weeks and is dependent on how quickly your current provider releases the numbers. Unfortunately, this cannot be expedited.

Do I "own" my numbers? Can I keep them if I cancel my service?

If you have paid for at least one month of service and your account is active and in good standing, you may keep your numbers. There is no charge for transferring out numbers. Your account must remain active and in good standing during the number porting process.

Can I purchase an international number?

Yes. Quik offers numbers from various countries with many features to expand your brand.
Quik CloudVoice WorldWide licenses for users at international sites can be obtained for supported countries.

International numbers take 7-21 days to be added to your account, depending on the country.

What is Quik CloudVoice WorldWide?

Quik offers connecting users in various countries under "one system" as an additional service.
Adding extensions for international users makes reaching out easy and much cheaper than traditional long-distance.



How long does Quik CloudVoice take to activate?

Immediately upon setup, your account and phone number are activated and your phones will arrive in 5-10 business days (depending on shipping method).

How much does Quik CloudVoice take to setup?

Quik CloudVoice is cloud-based, so no on-premise PBX or servers to install. Once purchased, you can begin receiving calls immediately.

Technical support specialists are available to guide you through the process of provisioning (configuring) your phones for Quik CloudVoice and managing your phone system.

Is special equipment or router required to use Quik CloudVoice?

Additional telephone lines, PBX hardware or installation materials are not required. Quik CloudVoice will work with any high-speed, stable internet connection and requires a minimum of 64 kbps of bandwidth per call. A router is required to make the internet connection available to your phones/devices.

For best voice quality, we recommend a router with QoS (Quality of Service) enabled. QoS prioritizes the voice traffic over other internet traffic, which should provide better voice quality when your internet is being used for other activities (e.g., downloading large files, watching online videos, etc.). Learn more here.

Do I need to adjust the settings on my router?

To ensure voice traffic can flow through your network router, we recommend enabling port triggering from within your router’s configuration pages. 

UDP ports: 5060, 7000 & 16384-32768

What are the minimum system requirements?

Since Quik CloudVoice is in the cloud and available online, the only equipment you need in your office are the IP phones, possibly a Power over Ethernet switch and the router with internet connection.

How do I login to my account?

Login to our portal by clicking on 'Login' in the top-right corner of the home page.

How do I reset my password?

Please contact support to reset your password.

What is the "administrator"?

The administrator has full access to the phone system account configuration. This person will receive payment details and account notifications anytime updates are made to the account. The administrator is also able to make additional purchases from the account and configure all extensions and callflows. Other users will only be able to make changes to their own extensions.

What is the "operator"?

The operator automatically receives calls from callers that do not select an option or extension. Operator can temporarily forward calls to another extension.

What happens when I lose power or internet connectivity?

Being cloud-based, Quik CloudVoice will still receive calls and if you have configured a mobile number as one of your devices, then calls will roll-over in the event of an outage on-site. Faxes and voicemails will still be accessible via email notifications.


Using CloudVoice

What features come with Quik CloudVoice?

Quik CloudVoice provides a complete enterprise communication solution with a rich set of features for your business. Everything you need at one low price without compromising on reliability or security.

Dependable phone and fax service with unlimited calling and faxing to the US and Canada with all the features you'd come to expect in an advanced, cloud-based PBX.

How many minutes come with my account?

Quik CloudVoice includes unlimited minutes for each local and fax number and apply to calls anywhere in the US (including Alaska, Hawaii and Puerto Rico) and are subject to Quik Terms of Service.

How do I retreive my voice, and fax messages?

Quik CloudVoice receives voicemails and faxes 24x7 and delivers them immediately to your email.

How do I setup my greeting?

Greetings can be uploaded directly by an admin or recorded by a user from any IP or softphone connected to Quik CloudVoice by calling into the voicemail system by dialing *97, entering your extension and PIN, then pressing 5 for the main menu. Follow the remaining prompts from there, if you need further assistance please contact our support team.

Please contact our sales team for information on professionally recorded greetings.

How do I configure my extensions?

As the administrator, you can configure all user extensions to connect under one main number or have direct inward dialing for each, deliver announcements, and more. Each number or extension can be configured with a wide range of blocking, screening, fax, and routing options.

Log in to the Admin Portal and select Hosted PBX then Users to add or remove a user extension.

How do I send an internet fax?

To send a fax via email: Simply address your fax to the recipient fax number with "@ACCOUNT_NAME.fax.quik.is" where ACCOUNT_NAME is the unique name for your account realm, for example, 15551234567@test.fax.quik.is.

The subject of your message will be sent as the cover page, and supported attachment types (such as PDF and Word documents) will be sent as well. Note, you must send from an email address that is included in your Quik CloudVoice account.

What is "presence"?

Presence enables you to observe the phone status of your colleagues with the display on your desk phones. Whether using your desk phone, or softphone, you can now share your presence with your coworkers.

Using presence, how do I observe the status of my coworkers?

Status of other users can be displayed on your presence-capable phone using the busy lamp field (BLF) indicators.

What are the different presence status indicators?

If a busy lamp field (BLF) is blinking, it means it’s ringing or on hold, if you have permission, you can pick up the line.

If a BLF is idle (green), you can press that line to quick-dial that person.

If a BLF is idle, you can press that line when doing a transfer as a quick-dial for the transfer.

How does automatic call recording work?

Once enabled for a user by an admin, all of that user's incoming and outgoing calls will be recorded. Recordings can be enabled for single or multiple users and can be downloaded or played back anytime.

Quik CloudVoice Pro or Enterprise is required to use automatic call recording.

See more information here.

How does conferencing work?

Quik CloudVoice includes unlimited audio conference-call hosting and participation for all users. Each user can host a conference call with PIN set by an administrator.

Requires Pro or Enterprise package.

What is a paging group?

A paging group is a group of devices and/or desk phones that can receive a paging call. This allows for live announcements to be made to multiple desk phones and/or overhead paging devices, usually covering certain areas of a building (e.g., “Warehouse” or “2nd Floor”). Paging groups have an extension, but cannot make or receive two-way calls.

What phones support the paging feature?

Paging is supported by the following phones on Quik CloudVoice:

  • Polycom: VVX 311, VVX 411, VVX 501, VVX 601, IP 5000, and IP 7000.
  • Yealink: T22P, T23P, T27P, T38P, T42P, T46G/S, T48G/S, W52P, and W56P.

What is the difference between the intercom and paging features?

Paging is a one-way broadcast to one or multiple devices/users. Intercom is two-way communication between two devices/users.


Phones and devices

How long until my phones arrive?

Phones will arrive approximately 5-7 business days from the date of order, depending on the selected shipping method. We ship FedEx or UPS ground, 2-day or overnight delivery. For international destinations, the shipment may arrive between 1 to 3 weeks, depending on the locations. Phones arrive pre-configured and ready for you to connect and make calls.

Can I use my existing analog phones with Quik CloudVoice?

For the best quality, we recommend using IP (SIP) phones. It is possible to connect analog phones using an analog telephone adapter or ATA.

This device connects your analog phone to your network router or switch and registers to Quik's servers, allowing you to use your phone.

Can I use my existing IP phones with Quik CloudVoice?

Yes, most SIP IP phones can be used with Quik CloudVoice. They may need to be unlocked by your original provider and will require manual configuration.

Please note: Our support team will not be able to troubleshoot or configure IP phones purchased from another vendor. We recommend customers use our preconfigured IP phones.

Can I order phones without ordering service?

Currently, we do not sell hardware as a separate item. If you need to replace an existing phone and is within one year of purchase from Quik, you can do so by contacting customer service.

Can I use a cordless phone?

Yes, Quik offers fully supported cordless phones. If you wish to use one of your own analog cordless phones, you will need an ATA to connect it to the network and to Quik CloudVoice.

What is an ATA?

An ATA is an analog telephone adapter. It is an IP device used for connecting traditional analog phones to IP (cloud-based) telephone networks.

Can I use my fax machine with Quik CloudVoice?

Yes, Quik CloudVoice supports traditional fax calls by connecting the fax machine to an ATA and connecting the ATA to your network. For more secure and reliable faxing, we recommend using our HTTPS fax gateway, please contact support for more information.

Have more questions? Let us know!

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